Privacy Policy

Last Updated: January 2025

At Unbanly (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when using our website unbanly.com and all related services, including account monitoring, dashboard features, and support ticketing.

1. Information We Collect

1.1 Information You Provide

• Email address
• Social-media usernames for monitoring
• Support ticket messages and attachments
• Subscription plan and preferences

1.2 Information Collected Automatically

• IP address
• Browser and device information
• Dashboard usage data
• Essential cookies

1.3 Payment Information

Payment data is processed securely by Paddle. We do not store or access your payment details. Paddle may collect billing information, card details, and transaction records according to their own policies.

2. How We Use Your Information

• Provide and manage your account
• Deliver monitoring alerts and notifications
• Process subscriptions and renewals through Paddle
• Improve service functionality and security
• Respond to support inquiries
• Prevent fraud or misuse

We do not sell or rent your data to third parties.

3. Legal Basis (GDPR Compliance)

• Contract: To deliver your subscription services
• Legitimate Interest: Fraud prevention and service improvements
• Consent: When accepting cookies or optional processing

4. Data Protection

We apply strong security measures, including encrypted storage, HTTPS connections, and restricted access. Although Unbanly is not currently registered in a specific jurisdiction, all data is handled according to international privacy standards.

5. Cookies

We only use essential functional cookies required for login, security, and session maintenance. Unbanly does not use advertising or third-party tracking cookies.

6. Sharing Your Data

Your information may be shared only with:

• Paddle (payment processor)
• Hosting and infrastructure providers
• Legal authorities if required

7. User Rights

You may request:

• Access to your data
• Correction or deletion
• Data export
• Account closure
• Withdrawal of consent

Contact us at [email protected] for any privacy-related request.

8. Data Retention

• Account data: Kept until your account is deleted
• Monitoring data: Removed upon deletion
• Ticket messages: Retained for support history
• Payment data: Managed by Paddle under their retention rules

9. Children's Privacy

Unbanly does not serve users under 18. We do not knowingly collect data from minors.

10. International Data Transfers

Your data may be processed in multiple regions through our hosting providers, always under strict privacy and security standards.

11. Policy Updates

We may update this Privacy Policy occasionally. The latest version will always be available on this page.

---

Refund Policy

Unbanly provides digital subscription-based services that begin immediately upon purchase. For this reason, all sales are generally considered final and non-refundable.

Refunds MAY be approved if:

• You were charged twice by mistake
• The transaction was fraudulent
• You purchased the wrong plan and have not used any features
• A technical issue prevented your subscription from activating

Refunds CANNOT be issued if:

• You changed your mind
• You forgot to cancel before renewal
• You used any monitoring, alerts, or ticket support
• You expected guaranteed results (we cannot guarantee outcomes)

Refund requests must be submitted to [email protected]. Verification through Paddle may be required.

Contact Us

If you have any questions about this Privacy Policy or Refund Policy, contact us at:

Email: [email protected]
Website: https://unbanly.com