FREQUENTLY ASKED QUESTIONS

Answers about Unbanly, bans, and protection plans.

This page covers how Unbanly works, what our plans cover, who we support, and what you should realistically expect when it comes to social media bans and recovery.

Can’t find your question here? Send us a message and we’ll be happy to help.

GENERAL

Understanding Unbanly & what we actually do.

Before you subscribe, it’s important to be clear on what Unbanly is, what it isn’t, and how we protect and support your accounts over time.

What exactly is Unbanly?

Unbanly is a subscription-based account protection and recovery platform. Instead of waiting until a ban happens and paying a huge one-time fee, you subscribe in advance so your account sits behind a structured safety layer: monitoring, ticketing, and access to recovery expertise when needed.
Subscription-based protection Recovery workflows

Which social platforms do you support?

Our primary focus is Instagram, since it’s where bans and policy issues hit creators and brands the hardest. We are also working on adding structured support for other platforms that rely heavily on automated moderation and policy enforcement.
Instagram first More platforms coming

Is Unbanly a “hack” or exploit?

No. Unbanly does not rely on hacks, exploits, or anything that violates platform terms of service. Our focus is on policy-friendly appeals, recovery flows, and premium support channels where available. We want your account to be safer, not at more risk.

Do you guarantee that every ban will be removed?

No one can honestly guarantee the outcome of a platform decision. What we guarantee is a clear process, priority handling, and access to our best possible recovery options based on your plan. Some bans can be reversed, some can’t—but you will never be left alone to guess what to do next.
PLANS & BILLING

How the Basic, Pro & VIP plans work.

Unbanly offers different levels of protection depending on how critical your account is. Here’s how the plans differ and what happens if you need help.

What’s the difference between Basic, Pro, and VIP?

All plans include access to the dashboard, ticketing, and monitoring. As you move up, you get:

• Faster response time for new tickets.
• Higher priority in recovery queues.
• More advanced monitoring & risk analysis.
• For VIP: access to premium recovery channels and partners when a ban actually happens.
Queue priority VIP recovery options

What happens if my protected account gets banned?

Once you report the ban through your Unbanly dashboard, our system:

• Creates a high-priority ticket for your account.
• Assigns it based on your plan level (Basic/Pro/VIP).
• Launches the matching recovery flow and partners for your tier.

You don’t have to search for “unban tricks” or pay random people—everything is handled inside Unbanly.

Can I upgrade or downgrade my plan later?

Yes. You can upgrade at any time if your account becomes more valuable or your risk increases. Downgrades are possible at the end of your current billing cycle, depending on the terms of your subscription.

How does billing work? Is it monthly?

Unbanly uses a simple monthly subscription per account. No long-term contracts are required. Your plan renews automatically unless you cancel before the renewal date, and you’ll receive notifications about upcoming charges and any billing issues.

Still unsure which plan fits your account?

Tell us a bit about your account size, risk level, and how you use it. We’ll suggest the plan that makes the most sense for you.